Our friendly and dependable on-site concierge team will be available to you from the moment you arrive, during your stay, through to your departure.
Our team will explain the ins-and-outs of your MnK accommodation, our complimentary ski shuttle services (Country Resort and The Orchards), and answer all of your questions to ensure that you are comfortably settled in and ready for your holiday.
Throughout your stay, our team is more than happy to assist you with anything from onsen recommendations, babysitting, extra ski lessons to massage bookings. Feel free to drop by and see us at reception, or call us from your MnK accommodation.
Should you require emergency assistance outside of office hours, we also have a concierge member on-call 24 hours a day.
Take the stress out of travel by letting the MnK reservations team book transport for you. We can arrange:
• A private door-to-door airport transfer service to bring you to your accommodation and take you back to the airport at the end of your holiday **;
• A regular scheduled coach, to and from the airport to the Hirafu Welcome Centre with pick-up and drop-off service by an MnK concierge **;
• A rental car(s) to be picked up from the airport, allowing you to make your own way to and from the resort*.
*All drivers must be in possession of a valid International Driving Permit
(In accordance with the 1949 Geneva Convention on Road Traffic) or full Japanese driving licence.
** All arranged transport to and from Niseko are not complimentary and fees vary depending on provider and mode of transport.
Once at your accommodation, there are local taxis, trains and tour services that you can utilise to explore the exciting areas around Niseko.
The Chalets at Country Resort and The Orchards both offer complimentary MnK shuttle services to our guests from 01st December to 31st March. Please see below for more details regarding the specific services relevant to the resort property you are staying in. Akazora being situated in the heart of Hirafu village is serviced by the Grand Hirafu and Hanazono shuttles on a regular basis (not by MnK), with the stop situated just in front of the lobby.
On-Demand Ski Shuttle Service
For our Orchards guests, we provide a complimentary shuttle service to and from anywhere within the Niseko United ski area (between the hours of 8am to 10:30pm). In the evening (between the hours of 6pm to 10pm), we offer restaurant drop off and pick up to Kutchan and Niseko Town. To manage demand and availability, please pre-book your shuttles at least 45mins in advance.
THE CHALETS AT COUNTRY RESORT
Scheduled Ski Shuttles
Our complimentary Ski Shuttle loops from Country Resort to the slopes in Hirafu Village regularly throughout the day based on a timetable. There are four designated stops guests can choose to use for access to the slopes or local shops and restaurants in Hirafu. The shuttle operates between 8am to 10:30pm daily. You won't have to carry your gear far as our service will simply pick you up from your door and drop you right at the lifts and it’s just as easy on the way home.
PRE-ARRIVAL GROCERY ORDERS
All MnK properties are fully equipped with modern kitchen facilities. Make the most of your time by pre-ordering your groceries and other supplies, and they will be ready and waiting for you upon arrival. Just ask us for an order form, fill it out and send it back to us at least 14 days before you arrive and we will take care of the rest.
Download Grocery Order Form
Don't waste your time in the morning worrying about what to have for breakfast! Pre-order our set and have breakfast waiting for you when you check in.
MnK has an ongoing relationship with Niseko United helping our guests save time and hassle as we can order all your lift tickets in advance so they are ready and waiting for you when you arrive.
Whether you are a beginner or an expert there is always something new to learn and numerous ways to improve your skiing and snowboarding with the help of a professional instructor. Niseko is a great place to get lessons as there is a good mix of terrain and the snow is often thick, light and plentiful!
MnK has well-established relationships with the best ski schools and can recommend the best school to fit your age, ability and preferences.
Private and Group Lesson Information
When booking a lesson, please inform us of your skill level based on the following descriptions:
Skiing or snowboarding:
Level 1 • First time ever skiing or doing the lesson to gain confidence
Level 2 • Can make a snow plough but not always link turns
Level 3 • Can link turns on all green terrain with ease and may go to red terrain
Level 4 • Can easily link turns on all red terrain
Level 5 • Can easily link parallel turns on all black terrain
We know that getting the right gear to suit the conditions is crucial for a good time on the slopes, that’s why we recommend to pre-book your equipment to minimize your waiting time. Our suppliers have an extensive range of skis and boards in Niseko. With their professionally trained staff, you will find everything you need.
All prices include:
• Overnight equipment storage
• Free equipment exchange*
*Incorrectly fitting gear can be tiring and often painful, especially with young children. We recommend that you allow at least an hour or so at the beginning of your stay to organise and fit your rental equipment, making sure everyone is comfortable before you leave the store. You can send us the sizes and requirements of your group to speed up the process, but you will still need to have a fitting. This can save you much discomfort and tears later on.
Remember that if your equipment isn't right, take it back and change it for something more suitable. Please see our Guest Services Guide for a complete equipment price list, or contact us for a quote.
Experience the beauty of Hokkaido's hidden backcountry and famous bottomless powder, on a hike, using a snow cat, or on a helicopter tour . Venture into hidden terrains, and ski in the perfect untracked powder, ALL DAY! With tours for the intermediate and the experts, enter the beautiful Niseko backcountry and experience a new challenge!
For the first time adventure seekers, power through the powder in the shadow of Mt Youtei! Take a break from the slopes and carve up the snow on a fantastic snowmobiling tour.
Fancy a family hike through the wintery forest to a crater lake at the foot of Mt Youtei? The kids can have fun on a huge snow slide down to the frozen and snowfilled Half Moon Lake, or relaxed and enjoy the scenery.
Niseko abounds in natural onsen (mineral hot spring baths), and they are a great way to relax and revive your cold sore body after a day on the hill. Visit some of the more out-of-the-way onsen on our onsen trips throughout the winter.
After a tough day on the slopes, what better way than to relax than with a massage in the comfort of your room! Let us organise a qualified therapist to ease away your aches and pains, leaving you feeling refreshed and ready for another day on the mountain.
Babysitters can be arranged to look after your children whilst you hit the slopes, go for dinner or simply relax. Please contact MnK to book your babysitter. Advance bookings are essential during the peak periods (Christmas, New Year and Chinese New Year).
Why not enjoy a night in during your holiday? From delicious Japanese Nabe Hotpot sets through to 5 course dinner parties, don’t worry about cooking and let MnK organize it all for you.