policies

Terms & Conditions

These terms and conditions apply to any booking you make with us in person, via phone or electronic communication. These terms also apply to all travellers in your booking and to any guest services booked for individuals in the group.

REPEAT GUEST MEET & GREET SERVICE
• Available to repeat guests staying at Country Resort and The Orchards.
• Transport is limited to and from Hirafu.
• Not available on late night check ins (after 9pm).
• Maybe a limited service on busy check in days.

ENQUIRIES AND QUOTES
All enquiries and reservations for properties managed by MnK can be made through :email : bookings@midorinoki.com or
via telephone on +81(0)136 55 5122

All quotes for accommodation and services are valid for 7 days and subject to availability. Services quotes are based on prices supplied by our preferred agents, having been vetted by MnK to meet our service standards.

CONFIRMATION AND SECURING A BOOKING
Until acknowledged in writing by MnK and/or payment is received for an accommodation booking, the status is not confirmed. Accommodation may be ‘held’ for a customer for a period of 7 days until which time it will be cancelled unless payment has been received. By making any payment towards accommodation bookings you acknowledge and accept our booking terms and conditions.

Prices:
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include, but not limited to, cost of cleaning, heating or snow clearing.

PAYMENT DETAILS
All bookings must be paid in full 60 days prior to arrival, unless otherwise specified in writing. Reservations made within 60 days of arrival must be paid in full within 7 days from booking.
Payment must be in JAPANESE YEN either via bank transfer, credit card, PayPal or cash. Bank transfer is not available for bookings made within 7 days of arrival.

PROMOTIONAL & CAMPAIGN POLICY
Promotional and campaign pricing (eg. earlybird bookings) will be subject to different conditions as laid out at the time of booking. This policy will override standard booking policies.MnK earlybird payment schedule for 2016/17 winter is as follows:
Booking must be made prior to 30 April 2016
20% deposit must be received within 7 days.
If booking is made within 6 or less days of 30 April 2016, deposit will be due by 30 April 2016.
Balance payment will be due by 30 June 2016.

PROPERTY DAMAGE
The guest in any MnK property shall pay in full for any damage outside normal wear and tear. This includes breakage to items such as plates, glasses or lamps. Midori no Ki will do an inspection of the property upon check-out, however, any breakage or damage must be reported to staff as soon as possible.

NO SMOKING POLICY
All MnK properties maintain a strict NO SMOKING policy within the building. Should any guest or lessee be found violating this policy, an immediate 50,000JPY fine will be imposed and management reserves the right to evict the guest or lessee without notice or refund.

PETS
All MnK properties hold a “no pets policy”. As such, any guest or lessee found to be holding a pet inside a property will be fined and management reserves the right to evict the guest or lessee without notice or refund.PROPERTY AND RESORT RULESTo ensure a safety and enjoyment of all guests at properties and resorts managed by MnK rules and regulations have been established. These rules will be explained to guests upon check-in and are available upon request. Any guest who violates these rules or negatively impacts upon the enjoyment of other guests, may be fined and management reserves the right to evict the guest or lessee without notice or refund.

Cancellations

ACCOMMODATION CANCELLATION
Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether stay has commenced. Fees and extra charges will apply where a booking is changed. Where we incur any liability for a cancellation fee or charge for any booking which you cancel or change, you agree to indemnify us for the amount of that fee or charge. This applies to fees set by service providers. You will be required to pay a deposit when booking.

ACCOMMODATION WINTER POLICY
a. Cancellation before the Final Due date is subject to a cancellation fee of up to the Deposit Amount. This amount may be used towards another booking within 12 months of the original booking date. Whereby the accommodation is able to be rebooked, MnK will return the balance to you less 15,000 JPY administration fee.
b. Cancellation AFTER Final Due date is subject to a cancellation fee of 100% of the total accommodation fee. This amount cannot be used towards any other date or carried over to another season.

ACCOMMODATION SUMMER POLICY (6 nights or less)
a. Cancellation before 15 days prior to arrival incurs no penalty. 
b. Cancellation 4 to 14 days prior to arrival is subject to a cancellation fee of 50% of the total accommodation fee. 
c. Cancellation within 3 days prior to arrival is subject to a cancellation fee of 100% of the total accommodation fee. 

ACCOMMODATION SUMMER POLICY (7 nights to 14 nights)  
a. Cancellation before 30 days prior to arrival incurs no penalty. 
b. Cancellation 15 to 29 days prior to arrival is subject to a cancellation fee of 50% of the total accommodation fee. 
c. Cancellation within 14 days prior to arrival is subject to a cancellation fee of 100% of the total accommodation fee. 

ACCOMMODATION SUMMER POLICY (15 nights or more)  
a. Cancellation before 60 days prior to arrival is subject to 10,000 yen of cancellation penalty and Refund Transaction Fee*. 
b. Cancellation 59 to 30 days prior to arrival is subject to a cancellation fee of 50% of the total accommodation fee. 
c. Cancellation within 29 days prior to arrival is subject to a cancellation fee of 100% of the total accommodation fee. 

*REFUND TRANSACTION FEES
Bank Transfer:  Bank transfer fee will be covered by the guest. 
Credit Card / Paypal: Refund may incur an administration fee of 5% of the total paid amount.

ACCOMMODATION CHANGES OR AMENDMENTS
Changes to a booking, such as property change, date change or number of persons, are subject to availability and are not confirmed until expressly written by MnK. Any change resulting in reducing the number of nights or properties is treated as a cancellation as per above schedule. A change can be made to a booking only within the same current season (winter & summer) but does not apply to moving to another season. Fees will apply.

GUEST SERVICES CANCELLATION & AMENDMENT POLICY
By asking MnK to act as an agent on your behalf to book guest services, you accept that cancellation and amendment fees may apply to any booking irrespective if payment has been made. Please check with MnK about specific cancellation fees that may apply to your booking.

Guest services not including Tours and Private ski lessons
Cancellation of a guest service 20 days prior to the start date, can receive a full refund less an admin fee. Cancellation of a guest service within 20 days of the start date, will incur a 100% cancellation fee.

Tours and Private ski lessons
Cancellation of a tour or private ski lesson 4 weeks prior to the start date, can receive a full refund less an admin fee. Cancellation of a tour or private ski lesson within 4 weeks of the start date, will incur a 100% cancellation fee.

PLEASE ENSURE YOU TAKE OUT TRAVEL INSURANCE AT TIME OF BOOKING TO COVER ANY UNFORESEEN CIRCUMSTANCES THAT MAY RESULT IN CANCELLATION.

EXTRA PERSONS
All properties managed by MnK have a set guest capacity. Whereby booking numbers exceed the set capacity within reason and at the discretion of MnK, each extra guest will incur a nightly surcharge.

RESERVATION
While highly unlikely, MnK and/or its agents reserve the right to change, modify or cancel a reservation or arrangement at any time. Should payment have been made, this will be refunded to the guest in full. MnK and/or its agents also reserve the right to decline a reservation at any time.

Travel Insurance

INSURANCE
MnK strongly advises that all guests purchase comprehensive travel insurance to cover themselves against medical expenses, personal accident, damage and loss of luggage, cancellation fees, etc.

PASSPORTS AND VISAS
Guests are responsible for arranging any necessary passports and visas. Japanese visa requirements vary greatly for individual countries. Contact the Japanese consulate in your country for more information.

TRANSPORTATION
MnK may include transfers to and from Niseko – Hirafu in its bookings. Third party transport operators provide this transportation. MnK accepts no responsibility for any delays, accidents or incidents that affect our customers. No refunds of accommodation costs or any other related services will be given if the customers are unable to arrive on the day of predetermined booking including travel being impaired by weather conditions and likewise MnK and/or its agents will not be responsible for providing additional accommodation in the event customers are prevented from leaving Niseko – Hirafu due to unforeseen circumstances including weather.

WEATHER CONDITIONS
MnK cannot be held responsible for weather conditions. No accommodation booking can be refunded on the basis of weather conditions.

Privacy Policy

Terms of Use

LIMITED LIABILITY
You and your booking party hereby acknowledge and agree that you and your guests: (1) are solely responsible for your safety and the safety of your belongings during your stay at a MnK managed property; and (2) shall, except where prohibited by law, fully indemnify and hold harmless the MnK and any of its group companies and the officers, directors, employees, shareholders or agents of any of them and the owner of the property reserved for or occupied by you and your booking party, or any of the owner’s group companies and the officers, directors, employees, shareholders or agents of any of them, against any and all liability and responsibility for any physical accident, injury or harm and proprietary loss or damage of whatsoever nature and extent that may result to you or any member within your booking party or a third party in connection with or as a result of your stay at a MnK managed property, whether resulting from any act or omission by any staff member of MnK or from the use of the shuttle bus or any of the other services, equipment and facilities provided, and whether in the property or other buildings or within or without the grounds of The Chalets at Country Resort, Akazora or The Orchards. This indemnity includes: (1) any physical or financial damage or harm and any loss or property that is left in the aforesaid property or on or about the grounds of The Chalets at Country Resort, Akazora or The Orchards or in any vehicles or transport provided by MnK; and (2) any business or economic loss and indirect or consequential loss such as lost reputation, lost bargain, lost profit, loss of anticipated savings or lost opportunity which may be suffered by you or any member of your booking party. Neither MnK nor the owner of the chalet reserved for or occupied by you and your booking party shall be liable for any noise, nuisance or inconvenience suffered as a result of any construction or similar work being carried out. The total liability of MnK and the owner of the chalet shall in all cases, whether in in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise shall be limited to the price paid by you for your accommodation during the relevant stay.

REGISTRATION FORM
At their arrival the guests will have to sign the following registration form:
By signing this registration form, you, as the nominated guest responsible for your reservation, irrevocably authorise MNK to deduct any outstanding accommodation charges, vehicle transfers, ski rental, lift passes, ski school reservations and any additional services arranged through Midori no Ki (“MnK”), in good faith, on your behalf; and you accept financial responsibility for all charges incurred by or on behalf of those guests whose contact and passport details are contained in this reservation (“your booking party”). Any cancellations made outside of the conditions specified in our cancellation policy will attract a 100% charge for services.

Additional charges may be imposed on you for damage to any property caused by you or any member of your booking party: in particular, any damage to the property reserved for or occupied by you or your booking party, any loss of or damage to the contents thereof, and any items which are found by MnK, either during or immediately after your stay, to have been removed from the chalet. MnK will notify you via email or phone of such loss and/or damage, and will charge you for the lost and damaged property and/or items on a replacement cost basis plus any necessary and incidental expense incurred in the repair and/or replacement thereof.
You and the members of your booking party hereby agree that you and they shall comply with the terms and conditions of this registration form and all other rules relating to guests’ stay at any MnK managed property as set out on our website www.mnkniseko.com and other manuals, and that MnK is the managing agent for the property which has been booked in your name, or which you and your booking party occupy.

BE ADVISED THAT WEATHER AND SNOW CONDITIONS CAN BE HAZARDOUS AND AS SUCH ALL GUESTS MUST BE PREPARED FOR THE PREVAILING ENVIRONMENT. BUILD-UP OF SNOW ON ROOFS, ICE ON ROADS, WALKWAYS AND STEPS ARE DANGEROUS AND ALL GUESTS ARE ADVISED TO BE AWARE OF THE RISKS OF FALLING SNOW LOADS AND SLIPPERY SURFACES.IN THE EVENT THAT AT ANY TIME DURING THE BOOKING PERIOD, THE NUMBER OF PEOPLE STAYING AT THE PROPERTY UNDER YOUR BOOKING EXCEEDS THE NUMBER DISCLOSED TO MnK AND THE MAXIMUM CAPACITY OF THE PROPERTY, YOU WILL BE CHARGED AN ADDITIONAL 100% OF THE NIGHTLY RENTAL CHARGE FOR EACH ADDITIONAL UNDISCLOSED GUEST WHO EXCEEDS THE MAXIMUM CAPACITY OF THE PROPERTY AND MnK MAY IMMEDIATELY CANCEL YOUR BOOKING WITHOUT REFUND.